Mar 18, 2008

Does your prospect see the value of your proposition?

I read this article by Alen Majer, where he explains why it's not sufficient that you have a product or service that is of value to your prospect, but you must make a special effort to guarantee that they see it and how they will benefit from it.

Enjoy,

Jorge Pinkus
Your Maximum Success Coach


P.S. Do you have your own domain? Get yours with unlimited email addresses, unlimited email lists, unlimited autoresponders, and much more, at http://www.123-sites.com

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If your prospect does not see the value in your product or service, and if the only difference between you and the competitors is in pricing, you didn't do a good job as a sales person. The main description of your position inside the company is to create the value, not just to show your price list.

Teaching and educating customers is no longer enough, giving them information about your products or services is no longer necessary. They can get them by themselves, without ever talking to you or your company, and know more about your product and positioning on the market then you.

If they know so much about you, how can you try to sell them the same product without knowing their business situation or their needs?

Remember that customers are sophisticated; they either have or believe they can get product information more reliably on their own. Information is readily available through many different sources, 24 hours a day, 7 days a week. Internet is full of different forums, blogs, and review or research websites where they can get information about your product easily.

Customers don't just want a specific product; most of the times they want to solve their pain point or business issues. A customer in today's competitive sales environment does not expect to educate the sales professional about their business. Therefore, you must already possess a solid understanding of the customer's industry, competitors, and business direction.

Developing such a comprehensive view of the customer is a task that requires extensive researching and education to get an overall picture of the customer's business industry. The modern sales person needs to focus on understanding the customer's business initiatives, strategic plans, IT environment, and key customer preferences.

If you are still seeing yourself as someone who is there to educate customers, you are living in the past. The time of product-centric sales is gone. Welcome to customer-centric approach in sales.

You need to move away from the focus on presenting your products. Instead a customer-centric approach shows that you recognize and understand your customers' needs, which is necessary if you want to survive in a 21st Century sales environment.

Your customers are tired of salespeople who come in and are unable to address real business needs, but talk about their company and the hottest feature, or unique one that nobody else has. There are many dimensions that you are selling, and price is only one of them.

How to win the deal and not even touch the topic of discounting of your product or service?

If you base your offer on your price only, there is a good chance that someone will have lower price than you, or you can end up in the bidding war that distracts from solutions. To avoid that, base your proposal in achieving more goals for your prospects, not just to save money, because every other salesperson will say exactly the same.

Customer wants to see the value not in your product; he wants to get the value from your solution to their business problem. They must perceive unique value from you. If they cannot differentiate you from the competition, there is no reason to buy from you.

Probably you can't differentiate much with your product, I am sure you have some unique features, but your competition has them too. Customers today can easily substitute your product with the one from your competition and still be satisfied.

So how can you differentiate?
That's where trigger events are coming to the game.

Trigger events can help you with recognizing needs and opening the door to have a meaningful conversation with customers who have events happening. Just to be different from the competition is not really important to your customers. What they would like to see is added value.

What creates customer value?
- Skilled sales force
- Sales process itself
- Understanding their business situation today and adapting to their particular wants and needs

If you recognize customers' needs and create the value for them, customers will move from initial meeting to a decision much easier. Communicating the value is a traditional view of selling, but in today's world you can't survive if you are not creating the value for the customer. And make customer realize that they are on the market.

Sales person needs to play a leading role to create the value for his customers. In each step of sales process sales person can create the value, but the most value can be created early in the process by helping customers to define their needs.

This is true especially in consultative sales where sales person can create the value recognizing customer needs with trigger events and helping them to define them better and deeper. Sales professional needs to create the specialized situation and put them on the market even they didn't felt like that before he entered the picture.

If you are just selling your product you are missing the point and you will die by price, as you lived by price. Customers are looking beyond the product; they are looking for the solution to their needs and your understanding of their business situation. Many times that should include help and advice too.

Different customers must be treated differently, what works for one customer may not work at all for another. Knowing about trigger events happening to your targeted prospect (and more different events is always better) you will have a very powerful tool to adjust your sales presentation to their needs, recovered with trigger events.

Concentrate on understanding your customers' business issues, and show them how to solve more than one goal with your product, create a value for them and you will go home with the contract in your pocket, whatever the price is.

Let me repeat it here once more - if you don't show the value you will definitely not win whatever your price is. Even if you have a lowest price on the market, it does not mean much to the prospect, because they don't see the difference between your product and ones from the competition. And many buyers are buying from someone who had crafted a compelling solution to their needs, then comes understanding of their needs, and after that the financial part of the deal.

Your goal as sales professional is to create value through how you're selling, not just through what you're selling. To be a real sales professional ready for 21st century customers, here is no question you need to change your approach, but when and how?

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ABOUT THE AUTHOR
Alen Majer, author of the book "How to sell to Americans"
has written a new book for everyone who is in sales and
struggling with the finding new customers: "Trigger Events
or how to find your next customer.
Alen consults businesses on different topics, from improving
sales processes, developing better relationship with the
customers, to improving internal sales forces skills. He
knows the secret of sales and he is sharing it, and after
15+ years in sales he still believes this is the most exiting,
best payable and most secure job position in the world!
http://www.salestriggerevents.com
http://www.alenmajer.com

Mar 15, 2008

The Value Revolution, by Marlon Sanders

Marlon Sanders sent me this long article... He mades a pretty good point on developing value to you (readers, clients, customers, prospects...). So, I invite you to grab a good cup of java, green tea or your favorite beverage and spend the next 5-10 minutes reading and pondering on the following content... It's that important!

Your Maximum Success Coach,

Jorge Pinkus
http://www.123-Sites.com

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Internet Marketing Made Simple -- The ONLY 3 Steps You
Need To Know To Promote Anything To Anyone Online
=======================================================

In this article:

==> The only 3 steps you need to know
==> What web 2.0 REALLY is about
==> The dumbing down of the Internet
==> Should you hire out article writing to 3rd world countries?
==> What happened to all the ezines?
==> Is web 2.0 a barrier to entry?
==> What's the future of Internet marketing?
==> Do you have an advantage over big companies?
==> How do you know which products to buy and which to skip?
==> What's social bookmarking about? Do you need it?
==> Is user generated content an opportunity for you?
==> What's all this talk about interactive web sites?
==> Whatever happened to viral ebooks?
==> How big companies are trying to put the squeeze play on

This is a long article. I have a lot to say. But there is
a big payoff if you take your time to read it. You may wanna
print it out.

Let's see if I have this straight.

You wanna make a few bucks online. You got retirement staring
at you. Or a stack of medical bills to pay off. Or a job that
any mindless idiot could do.

Most of all, you wanna call your own shots. You want freedom.
You want independence. And you hope online marketing is your
ticket to that new world.

And you have your choice among:

* Butterfly marketing
* Web 2.0
* Social bookmarking
* Bogging
* Bum marketing
* Article writing and promotion
* Organic seo
* Google cash
* Google ppc
* Video marketing
* Link exchanging
* afffiliate programs
* plr
* Creating your own product
* Mass site control
* Adsense
* Reprint rights
* The list goes on and on
* Flipping web sites
* Flipping Squidoo lenses
* Hub pages, Propeller, and Connotea
* Click flipping
* Domain name portfolios

Whew! That's a LOT of things to do to make money. I thought
the idea was to work LESS, not more!

All of the above things are good. They all work if you work
them right. Which IS the fly in the ointment, isn't it?

When do you have to even figure out all the above, not to
mention DO some or all of 'em.

I mean, I don't have a job. I read a good chunk of most
days. And I STILL can't keep up with all the new developments
in all the areas.

Let me put the above in the context of a very simple formula
anyone can understand and follow. Then, it'll help you
zoom in a little more on which of the above you wanna spend
time on and which you don't.

There are three basic steps in this game, in spite of all the
hoopla over different methods.

Here is the short form:

1. Get traffic

2. Get emails

3. Send emails

Here is the same formula in a more elongated method.

Step one: Get people to your web site or name squeeze page

Step two: Collect email addresses

Step three: Send out emails

In case that looks a little familiar, it IS the same exact
formula I presented in the Amazing Formula years ago. The
same thing STILL works, which is more than I can say for a LOT
of methods that people have sunk money on over the years.

I could add a fourth step onto there called the KSL. In other
words, when you send out those emails, you're usually sending
people BACK to a web page that has a sales letter on it.

Or, if you're following trendier models, you parse out your
sales letter over time on your blog. It's STILL a sales letter.
It's just delivered in CHUNKS.

Back when I got in this game years ago, you only had THREE
steps to make money online:

Step 1: Click button one on Net Contact -- that was the one
that stripped email addresses.

Step 2: Write your email

Step 3: Click send.

Well, a lot of thing have changed since those days. But the
main difference is simply in step one. Instead of stripping
email addresses off of web sites, you have to collect them
by enticing people with free offers.

Oh, and now, you don't just send out offers. You send out
content too. That's why I'm taking my time to write you this
ezine each week. So you have an reason to stay on my list and
read my offers.

Now, most of the methods in the list above are different ways
to get people to your web site. Social bookmarking, Squidoo
lenses, inbound links, link exchanges, bum marketing, blogging,
article marketing -- all those are ways to accomplish step
one via organic traffic.

Organic traffic is the LEFT SIDE of the search results. The
non-paid results. The lure of free organic traffic is great.
And the methods that it takes to get it are a lot of work and
never stop!

Here are my guidelines to help you get on a path that actually
works for you and gets you somewhere:

1. Pick one method of getting traffic to your site and develop
expertise at it.

Buy all the reports and ebooks on THAT method, instead of buying
a little about a lot of methods.

If you wanna do article marketing, then FOCUS just on that until
you get great at it.

Ditto for organic seo or affiliate marketing or whatever you choose.

My friend Kirt Christensen is a great example of this. He is an
expert at pay-per-click marketing and puts all his effort into
that.

2. Evaluate the high end product launches in terms of your chosen
model.

So if your method is ppc marketing and the next big product launch
everyone promotes is about article marketing, you might wanna think
twice about dropping your grand on it.

On the other hand, if your chosen method is PPC, I think your
investments in the latest products on that topic that are within
your budget are very wise expenditures.

3. Remember that organic traffic is a fast moving game. If you
play the game, Google keeps changing the rules.

But Google does the same on ppc marketing (pay-per-click). Just not
as quickly.

4. Affiliate marketing is built on relationships, and thus is less
high tech. It's great if you're a networker. Not so good if you have
no people skills or charm.

5. Like it or not, the game is STILL an email game.

Yes, I do know of people who make more money by going for the immediate
sale than the email address. But for the most part, email still rules.

When CanSpam came along, everyone moved to doing Google Adsense. It
seemed less risky. The idea was to monetize clicks and sell them to
Google. Which was OK as long as Google let you build thousands of
crappy pages disguised as content and would spider them.

But Matt Cutts ain't that dumb. Anyone who thinks they're smarter
than Google over the long haul needs a serious dose of brain
enhancing vitamins.

In any event, things have settled now. Adsense still works if you
play the Game at a higher level. And email is still the killer app
-- in spite of the hassles of email deliverability and
such.

I'm shocked to see the move away from ezines. In the old days, there
were tons of them. A lot of them crappy, just like "made for adsense"
web sites. I don't really miss the crappy ezines.

I miss some of the good ones.

It seems to me that the long shadow of CanSpam still scares people
away from email.

What I HATE about Internet marketing is that at the end of the day
it gets boiled down to what the least talented, laziest people in
the entire world wanna do.

So instead of quality ezines, we had people sending out crap.
I mean, brainless articles and tons of ads.

Nothing morally wrong with it. I'm just talking marketing here.
What are the odds that something like that is gonna be evergreen?

OK, so you'll make some coin in 6 months before Google zaps it
again for the umpteenth thousand time. Now where are you?

Now, we have people churning out articles in 20 seconds using
software and flooding article directories with 'em. (Is there
really longevity in that model?)

Where is the art in it? Where is the craftsmanship? Where is
the love for the topic and the customer? Where is the soul?
The passion?

In the viral ebook heydays, we had people writing the worst
possible content in an ebook, giving it away for free then bitching
and moaning on the forums that it didn't go viral.

Your brightest, most talented or hardest working people offered
catchy viral ebooks that contained true value. And oddly enough,
the ebooks did well.

Others tried to remove their brain from the equation, offered pure
junk then were shocked at the lack of results.

There is NO LIMIT to which people won't go to take a great method
and dilute it down to the lowest common denominator then dilute it
even more into pure JUNK.

It's the dumbing down of the Internet.

Thus, big companies try to look for any edge and a way to rise
above the noise.

Which leads me to a discussion of web 2.0.

6. Web 2.0 is about interactive web sites that make it easy
for people to create and upload user generated content.

Web 2.0 is the answer of big business to the dumbing down of the
Internet by people who wanna make the quick buck without regard
the eco-system they're participating in.

Listen -- creating, building and managing interactive web sites is
not a piece of cake. The people who do it effectively have FULL TIME
programmers on staff.

I laugh when I see web 2.0 programs that in the end teach social
bookmarking and putting a forum on your web site. It's a joke.

Make no mistake -- web 2.0 is about BIG companies trying to create
high end interactive solutions that become a "barrier to entry" for
the smaller guy and gal.

Having said that, I'm sure that over the next year or two people
will create software that makes creating interactive web sites
easier.

I think the DREAM of user generated content sites is amazing.
Maybe it'll come into fruition where smaller entrepreneurs can
pull it off.

Still, I believe the stuff that really kills it will involve
custom programming and a team of programmers.

I know from personal experience it's a heck a lot harder to get
people to create and submit user generated content than you'd
think.

And even then, someone has to review the user generated content,
police it, etc. But user generated content is a cool idea.
if the killer app comes along and it helps you build your list,
foster relationships and, in the end, sell stuff, I'm all for
it.

Where does this leave YOU?

1. Don't be part of the dumbing down of the Internet

Yes, you can make money by having articles of no value to
anyone written by someone in a country most people never heard
of for $1.00 each.

The lure of easy money beckons all of us. Even the smartest
and most talented, who coincidentally, are usually the only
ones swift enough to make these strategies pay out.

Are you building something that lasts? Or building on quicksand?
I hope you're going evergreen. Or as I'm fond of saying EverRed.

2. Take pride in your content and craft

If you hire out articles, see if you can get articles created
that actually offer VALUE.

3. THINK about the model you're following.

I say that Internet marketing is STILL about getting traffic,
building your list, and sending out email.

Hopefully, done with more skill than in the past. Hopefully
those emails aren't just pure, unadulterated JUNK purchased
from the lowest cost PLR site a human being can find with
articles written by people in third world countries with
no passion or interest in the topic.

Now, you have the new web 2.0 interactive web sites. Where
it can be argued that people participating in the communities
will take the place of outbound email.

Still, the FIRST thing those communities do is try to GRAB
your entire freaking address book from hotmail, yahoo or gmail
and send out what?

EMAIL trying to suck your buddies into the community.

So tell me that email doesn't still rule.

Oh, and if you think it's gonna be cheap and easy to build a
community people love and participate in without a programmer,
I wonder what you're smoking.

People who think that REALLY and TRULY don't get it.

Web 2.0 is about BIG COMPANIES trying to squeeze out the little
guy by creating complex interactive web sites that are a barrier
to entry for anyone who can't afford pricey programmers.

4. There is STILL one edge. One advantage.

Creativity.

Craft.

Love of people.

Love of work and information.

Meaningful work.

There's no big business that can replace the SOUL of the
Internet with interactive programmers.

That SOUL is people who LOVE a TOPIC. Who LOVE the people
involved.

And who CREATE value that is highly desired by those participating
in that community.

Web 2.0 is about creating a platform for users to generate and
contribute content. Cool stuff. But high end programming. And
the monetization for entreprenuers who aren't "going public" is
up in the air in my mind.

I think the verdict is still out on whether or not small,
undercapitalized entreprenuers can play that game.

In my mind, if you play a Game, you gotta have an ADVANTAGE to
win. Does the smaller guy or gal have an advantage over the big
guns in the web 2.0 world?

I'm not so sure. But I'm NOT against it. If someone comes out
with the killer app that faciliates user generated content --
and if there is a way to MONETIZE that model for a 1 to 10 person
business, then I'll jump on the bandwagon.

To me, web 2.0 is like insurance against the collapse of email.
If stupidity reigns and email dies (highly doubtful) as a medium,
interactive web sites would still provide a PULL to gather an
audience.

Where the mom and pop infopreneur has an advantage is in CREATING
know how that fills the wants and needs of a tightly defined
audience or audience.

And in building a relationship with 'em via email.

Let's talk about relationships.

There, you have an advantage over the big, impersonal company
where employees come and go with rapidity.

You have an edge. An advantage. That's the Red Factor.

Now, to bring this article full circle, how is it you're gonna
turn that coin online so you can make what you wanna make, have
the freedom you want, sock away a little dough for retirement
or pay off those nasty bills?

Step one: Find that market and get those eyeballs to your
web site or blog or interactive community.

Step two: Get their name and email by offering something
enticing.

Step three: Follow up with emails that offer value and
build trust and relationships. Somewhere in there you need
to sell something in the process of that conversation.

When that new email with the new magical product hits your
email box, you can ask where it fits in these 3 steps.

And you can choose one traffic method in step one to start
with and become an expert in. After you master that, you can
layer on another.

Start with one.

OK. For a long email, in the end, it's still simple.
Find that group of people. Find out what they want and desire.
Where they hurt.

Give 'em a reason to get on your email list.

Send 'em emails that create value and sell stuff.

Everybody stands for something.

I stand against:

-- Brain dead junk
-- The dumbing down of the Internet
-- Marketing models that aren't evergreen
-- Taking the easy buck regardless of the eco-impact
-- Methods that spread brainless junk all over the Internet to turn
some coin

I stand for:

-- Soul and spirit in marketing
-- Creating value
-- Building relationships
-- Selling stuff in the context of creating value
-- Simple models you can understand and actually succeed with
-- Email marketing

It's a revolution.

I call it the value revolution.

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If you benefited from this article and would like to join the
value revolution, visit Marlon's blog at: http://www.marlonsnews.com

You can visit Marlon's Squidoo lens here:
http://www.squidoo.com/salesletter